Delivery & Returns
Delivery Information
1. Delivery Areas and Methods
We deliver to the destination you specified during the ordering process. The available delivery methods and costs will be clearly displayed and calculated for you at the checkout before you confirm your order. The delivery service is provided by our trusted logistics partners.
2. Processing and Dispatch Times
Orders are processed on business days. Once your order is confirmed and payment is validated, we will prepare it for dispatch. You will receive a confirmation email with your order details. An email notification will be sent to you once your order has been dispatched from our warehouse, which will include tracking information when available.
3. Delivery Timeframes
Estimated delivery timeframes will be provided during checkout and in your order confirmation. These timeframes are indicative and begin from the moment your order is dispatched. While we make every effort to ensure timely delivery, these timeframes are not guaranteed and may be affected by factors outside of our control, such as carrier delays, customs procedures for international orders, or logistical issues.
4. Receiving Your Order
It is your responsibility to ensure the delivery address you provide is accurate and complete. Upon delivery, please inspect the package before signing. If the package appears damaged, tampered with, or if there is a visible issue, please note this on the carrier’s delivery receipt. For any problems discovered after accepting the delivery, please contact us promptly through our website.
Returns & Refunds
5. Your Right to Return
In accordance with applicable consumer laws, you have the right to return most products within a specified period from the day you receive the goods, for any reason or no reason at all. To be eligible for a return, the item must be unused, in the same condition you received it, with all original tags, packaging, and accessories included.
6. Return Procedure
To initiate a return, please log into your account on adoptshop-us.com or contact us via the customer service form on our website to obtain a Return Merchandise Authorization (RMA) number and instructions. All returns must be preceded by this authorization. Please pack the item securely in its original packaging to prevent damage in transit.
7. Return Shipping Costs
Unless the return is due to an error on our part or a defective product, you are responsible for the cost of shipping the item back to us. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot be held responsible for items lost or damaged during the return transit.
8. Inspection and Refunds
Once we receive your return, our team will inspect the item to ensure it meets the return conditions. Upon approval, we will initiate a refund to your original method of payment. Please note that your financial institution may require additional time to process and post the refund to your account. The refund amount will be for the price of the product(s) returned. Standard delivery charges (if any) are non-refundable, unless the return is a result of our error.
Exchanges
9. Process for Exchanges
If you wish to exchange an item for a different size, color, or product, the fastest method is to return the original item for a refund (following the return procedure above) and place a new order for the desired item on our website.
Non-Returnable Items
10. Items That Cannot Be Returned
Certain types of items cannot be returned for hygiene or safety reasons, unless they are faulty. These typically include:
- Sealed goods which have been opened (such as cosmetics, perfumes, or skincare products).
- Personalized or made-to-order products.
- Products which are inseparably mixed with other items after delivery.
Please contact us if you are unsure about a specific product.
Faulty or Damaged Goods
11. Incorrect or Defective Products
If you receive an incorrect item or if the product is defective or damaged upon arrival, please contact us immediately through our website. We will arrange for the return of the faulty item at our expense and will send a replacement as soon as possible, subject to availability, or process a full refund if a replacement is not available.
Contact for Delivery & Returns
For any questions regarding delivery, returns, or exchanges, please use the contact form available on our website, adoptshop-us.com. Provide your order number and details to help us assist you quickly.
Last Updated: 07/03/2025